Bookings

---

An itemized Agreement will be provided for your event, listing guest count, prices, fees, add-ons, retainers, and deposits, and must be signed by 5 days prior to the event before any services can be provided.  Failure to sign the Agreement 5 days prior to the event will result in cancellation of your event, with forfeiture of all funds paid.  

Joyous Dreams provides our policies and terms of service below with the assumption that you have read and agree to our polices before signing the Agreement.  Please ask any questions or clarification regarding the below terms before reserving your event.  

We make every effort to provide an accurate and up to date description of items and themes.  Details and descriptions are given in good faith and we cannot accept liability or responsibility for any discrepancies or disappointment caused where a client or guest has different expectations from those detailed in the description.  All events or equipment may not be exactly the same as others you see in our photos on our social media platforms or website.  If you see a specific item, decor, or theme you would like for your event, we will try our best to make sure we have that item, depending on availability.

The prices listed on the website are not binding and are subject to change. We reserve the right to modify the online prices, however, the prices quoted on your agreement at the time of confirmation are binding.

Please contact us via email at joyousdreamtents@gmail.com to book a party.  We will send you an online booking request form, with the date, number of guests and theme, which must be submitted before any booking can be made. We will then provide an itemized agreement with all the detailed costs for you to sign prior to your event.  Please book your party at least prior to 2 weeks prior to the event date.  Some popular weekends and holidays are sold out months in advance.  

A 25% Non-refundable Retainer Fee will be required at the time of booking to hold your party date, and ensure availability of items.  We accept Credit or debit only.  This Retainer will go towards the total cost of your event, which will need to be paid in full by 5 days prior to the event date. 

A refundable damage/theft deposit of $100 will be collected with the final payment.  This will be returned in the manner in which it was paid, pending no damage or theft to any of our items. Please see below for details.

We ask that you cancel as soon as possible if a conflict arises, such as an emergency.  The 25% Retainer fee is non-refundable, but it can be applied toward the cost of a future party within 150 days of the original party date.  If you choose to cancel our services completely, and not reschedule, the retainer fee will not be refunded.  Joyous Dreams has the right to cancel/reschedule a party anytime, should an emergency issue arise.

We ask that you reschedule as soon as possible if a conflict arises. We understand that illnesses such as Covid come without warning, and we will do our best to make your rescheduling stress free.  The 25% retainer fee will be applied to the cost of the future party if held within 150 days of the original party date, pending date availability. 

Either party may be excused from its obligation to the event in the event that acts of God, death, war, government regulations, riots, disasters or strikes, renders such performance as impossible or illegal.

The remaining balance due is based upon your final headcount and additional items, which must be confirmed 5 days prior to the event date.  Final payment of all outstanding balances are due 5 days prior to your event via credit/debit card or cash.  Payments not received by 5 days prior to the event will result in the cancellation of your party with No exception.  Every effort will be made to contact you with the contact information you provide, but it is your responsibility to know and confirm the final payment date, and pay by this date. 

We accept major credit/debit cards or cash for payment of the balance due.  No other forms of payment are accepted at this time, including checks, Venmo, Paypal, Zelle, CashApp, or any other payment apps. 

Refunds of Damage Deposit will be given in the manner paid,  within 7 days after the event, pending no damages or theft. See below.

We service all of Nassau County, NY at no additional travel fees.  Any areas outside of Nassau County, NY, up to and including any of the Boroughs, NYC, or Suffolk County, will incur a travel expense fee. Due to our unique service, we must make 2 Round trips to your location, one for set up and one for pick up.  A travel Fee of $50 will be applied to any bookings outside of Nassau County.  We currently do not provide service outside of the state of NY.

Food and drinks are completely prohibited in the tents/teepees.  Guests may eat or drink outside of the tents/teepees.  Any food or stains caused by food or drinks inside or outside the tents/teepees, or on any of the bedding, pillows, mattresses, decor, or any items, will result in a cleaning fee or replacement fee listed in the Damages and Fees section below.

A non-smoke and pet free environment must be provided at all times during the set-up, rental, and event.  Joyous Dreams reserves the right to charge a $100 cleaning fee if we determine that any of our items have been exposed to tobacco smoke, vape smoke, or cigar or cigarette smoke, or any other related odors.  

Any type of pets in the household are not permitted in or around the tents/teepees.  Any damage, stains, odors, urine/feces, or hair/fur inside or outside the tents/teepees, or on any of the bedding, pillows, mattresses, decor, or any items, will result in a cleaning fee or replacement fee listed in the Damages and Fees section below.

The host/client is responsible for any type of damage, stains, defacement, or theft of any and all items owned or rented by Joyous Dreams.  With the final payment, a $100 refundable damage/theft deposit will also be collected.  After the event is over and all items and equipment is inspected and found to have no damage or stains, the $100 damage deposit will be returned, in the manner in which it was paid, within in 5 business days after your event.

If damage of any kind or stains occur, or any equipment or items are missing, your damage deposit will be forfeited and depending on the extent of the damage/stains, additional damage fees above and beyond the value of the $100 damage deposit, will be incurred as outlined below. 

Upon completion of set up, an itemized list with the condition of each item will be signed, and a copy given to the host/client.  When we arrive for break down, the items will be counted, and each item reviewed for contents, condition, and damages.  

Excessive cleaning fee is $10 per item.

Damaged or stolen items that will need to be replaced will require the following Replacement Fees:

Teepees: $100 each  (Excessive cleaning fee: $20 each.)

Inflatable Mattress: $20 each

Mattress Protector: $10 each

Fitted or flat sheets: $10 each

Fairy lights/string lights:  $15 each 10 foot string

Decorative/Throw pillows, 18"x18" or less: $15 each

Decorative/Throw pillows, greater than 18" diameter: $25 each

Blankets/throws: $20 each

Rugs: $20 each

Garland: $12 each

Pillow cases: $6 each

Bed Tray: $15 each

Lantern: $9 each

Decorative LED Candle Hurricane or Luminary: $15 each

Large battery operated LED candle/lights: $5 each

Small Battery operated LED candle/lights, individual, $1.00 each

Light Box, Signage, Dry Erase board, or Chalkboard: $15

Ottoman and/or Ottoman cover: $15 each

Vases or artificial plants: $5-$10 depending on size. 

Cups or glassware: $5 each, if part of a set: $25.

Wall/tent decor, hanging decor: $10 each

Placecard Holder/Name plaque: $3-$5 each

Breakfast tray: $15 each

Mason jars with lids: $8 each

Children of all ages must be supervised at all times during the event.  We cannot be held responsible or accidental damage caused by or to your guests.  Joyous Dreams assumes no responsibility or liability for accidents or damage caused before, during, or after your party.  In the event of damage or loss of our inventory, or damage or loss to the party's environment, the responsibility lies entirely on the host/client.  

Joyous Dreams reserves the right to use photographs taken at your party in any promotional or social media controlled by us.  You will make no monetary or other claim against Joyous Dreams or its owners for the use of photographs taken of your environment, children or guests.  If you would like us to not use images of your children/guests, please let us know by email.

 It is your sole responsibility to investigate the allergies of guests attending the party.  It is your responsibility to ensure that guests with allergies do not consume or come in contact with any allergens or foods that may cause an allergic reaction.  Joyous Dreams is not responsible for any allergic reactions or medical reactions to the food, beverages, costumes, decor, toiletries, bedding, pillows, or add ons, or any activity that takes place before, during, or after the party.  The responsibility lies strictly with the host/client. 

Please check all personal details at the time of booking.  We cannot take responsibility for booking or personal detail errors.  All address, phone, email and other contact information must be correct at the time of booking for a successful payment to be processed.  In the event of an unsuccessful payment, we reserve the right to cancel your booking if payment is not received within 5  days, and your party will not be rescheduled.  

We are not responsible if we cannot contact you due to errors in contact information, resulting in a failure to receive a payment by the designated dates or cancellation.  

Please check the spelling of all names when placing a personalized order.  We cannot take responsibility for spelling errors, typos, or autocorrect.  All names for personalized add-ons must be submitted and/or confirmed 7 days prior to the event.  It is at our discretion whether to accommodate last minute changes or additions to names on personalized items.  We will do our best to make sure every guest is happy!

You may increase, decrease, or change your guest count up to 5 days before the date of the event.  

You may add on additional items, toiletries, supplies, favors, or personalized items up to 10 days before the date of the event, to ensure that we can order or provide those items without any interruption of the service.

Before you book an event, please make sure you have enough room and a clean, safe, environment for your guests.  The party area must be completely clear and clean before we will set up.  You are responsible for moving any furniture in order to make room for the tents/teepees, and ensuring a clean, flat, level site.

The overall size of the teepee and the twin air mattress together is approximately 65"high by 50" wide by 80" long.  We can arrange the teepees in many different configurations to make them fit in most spaces, however, it is your responsibility to make sure the overall space is large enough to accommodate all the teepees reserved and your guests.  If we arrive and the teepees do not fit, there will not be any refunds.  We do ask for pictures or video to survey the space before a party to determine if the teepees will fit and in what configuration.  If you are hosting in a venue other than your home, you are responsible for any associated fees, sufficient space, and access to the area.  If we are unable to set up in a venue other than your home for any reason, you will forfeit all funds paid to us. 

We request that no guests or children are in the set up environment/area during set up and break down.   We also need a parking area to be cleared prior to our arrival in order to efficiently and safely load/unload items.  Set up and breakdown take approximately 1 to 2 1/2 hours depending on the number of teepees.

Due to Covid-19, Joyous Dreams staff will be wearing masks during the set up and break down. 

If at anytime, the staff does not feel safe or comfortable while setting up, we reserve the right to leave.  Depending on the circumstances, your party may be rescheduled, with funds being credited to your future event, or completely cancelled, which will result in all funds paid to us being forfeited.  

The host/client or an advance designated authorized adult must be present in order to accept delivery of equipment.  We will wait no longer than 20 minutes beyond our agreed arrival time for someone to let us into the home/venue/property.  We will try to contact you by phone, text, or email. If we are forced to leave because no one is present within 20 minutes of our arrival, the event will be cancelled and all funds paid will be forfeited.  

Upon completion of set up, an itemized list with the condition of each item will be signed, and a copy given to the host/client.  When we arrive for break down, the items will be counted, and each item reviewed for contents, condition, and damages.  

Joyous Dreams staff will arrive the next day before noon, or a prior agreed upon time, to break down and pick up the items.  An inspection of the teepees and all items will be done prior to the breakdown.  After the reviewing all of the items and breaking down, we will let the client know of any issues or fees that my be applicable.